Synergy offers multifamily property owners and property management firms custom utility billing and collection services, maximizing cost recovery and NOI while improving the resident experience.
Synergy is a utility billing provider that specializes in streamlining operations for multifamily properties and portfolios. We are knowledgeable in all local, state and federal regulations regarding utility billing and submetering, and we pride ourselves on succeeding where other read-bill-collect (RBC) firms fall short. For our team of expert consultants, technicians and utility billing professionals, no situation is too complex, and no challenge is too great. Whatever the needs of your properties and your residents, we can devise a cost-effective, high-performance solution, so your team doesn’t have to worry about utility billing.
Total Billing Flexibility
We offer a full range of utility billing options, including convergent billing – all applicable resident charges on a single bill. We specialize in direct billing and collection, removing all utility billing processes from your management team’s plate. This frees up owners and managers to focus on core competencies.
Delinquent & Vacant Monitoring
We track all resident accounts and alert management promptly to delinquencies as they arise. This allows your team to get ahead of issues before they become major problems. Likewise, our vacant unit cost recovery (VUCR) services ensure that you never have to pay for an occupied unit’s utility costs.
Fully Integrated Technology
Synergy clients enjoy access to state-of-the-art technology solutions that fit seamlessly into your current management tech stack. This gives them real-time data on water, gas and electric usage, alerts to potential issues and hundreds of customizable reports, available 24/7/365.
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Our commitment to providing unparalleled service, highly effective utility system design and maximum cost recovery has helped us recover over 90% of utility costs for our clients.
Flexible Utility Billing Options
Synergy provides gas, water and electric billing and collection services on your terms. We collect payments directly and remit them on a monthly basis. We can include multiple charges (rent, utilities, garbage disposal, security, parking, internet, cable, pets and more) on one convergent bill, increasing collection percentages. We also offer residents multiple payment options and access to a 24/7/365 online portal. Our only goal is to help your team craft a utility cost recovery solution that works for you, your management group, your tenants and your bottom line.
Advanced Billing & Collection Services
Synergy’s service doesn’t stop when things go beyond the basics. We’ll alert your team when an account goes into delinquency, empowering them to address problems before they become costly. We provide vacant unit cost recovery (VUCR), protecting you in the event that a resident fails to set up a utility billing account in their own name. We swiftly and accurately handle move-ins and move-outs. With Synergy in your corner, your team can focus on core competencies – and leave the utilities to us.
Integrated Software & Technology
When you use Synergy for utility billing, you gain access to a best-in-class suite of integrated technology that works with your existing tech stack. Managers can see usage and analytics in real-time on our community manager portal, including more than 100 customizable reports. Our solutions integrate directly with leading property management solutions like Resman, Entrata, MRI, AMSI, 1Site and MITS, ensuring that the data on your portfolio is always up to date and accurate, down to the individual month, submeter, balance and occupancy status. We even provide residents with a 24/7/365 portal to pay their bills, view account data and update their information.
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When you partner with Synergy, you get unparalleled responsive service that improves NOI, improves property value and unlocks insights that legacy RBCs simply can’t match.