About Synergy Utility Billing

Synergy Utility Billing Leadership Team

Joseph Friend, President & Senior Utility Consultant

Joe has more than a decade of experience conceptualizing, implementing and managing utility billing and submetering systems. His hands-on approach and attention to detail have given him a unique understanding of diverse utility rates, regulations and structures. His ability to craft custom solutions that fit clients’ exact needs is unmatched in the industry.

Tzvi Weiss, Chief Operating Officer

Tzvi works across all Synergy departments to ensure a smooth-running operation. His strong operational skills, communication and financial success ensure that our team meets the needs of every landlord and resident in the most efficient manner. Tzvi’s near-decade of operational leadership and administrative work in the real estate and healthcare sectors, gives him the tools to address client needs, carry out Synergy’s vision, strategically plan growth, and simplify and streamline business processes.

Melissa Friend, VP, Client Success

Melissa leads the team responsible for Synergy’s utility billing processes. Her strong communication and organizational skills, along with her customer service experience, allow for seamless onboarding, bill processing, and ongoing customer support. Melissa’s account and leadership experience enables her to provide excellent client experiences while delivering optimized productivity and process efficiency.

Company History

Synergy Utility Billing LLC was founded in 2007 as a utility billing solution for the multifamily real estate community.

Our founding members had long managed a multifamily property in the Philadelphia area, and had grown frustrated with their outsourced read-bill-collect (RBC) firm. In particular, there was a lack of transparency, accountability and proactive strategy. As a result, the Synergy leadership team decided to move utility billing in-house.

With this valuable experience, we ultimately decided to launch a new kind of utility billing company. We would be focused on developing custom submetering and RUBS solutions, delivering white-glove service to multifamily property owners, portfolio managers and residents, and help solve even the most complex utility issues. We believe that an RBC should do far more than simply send bills and collect a monthly fee. We want to make managing and worrying about utility billing a thing of the past, while at the same time turning it into an attractive resident amenity – all to free up property managers to fully focus on their core duties.